Terms & Conditions
HOW TO ORDER
For many items, AnsetaPottery provides an online instant checkout/payment solution using Paypal services. To order an item is very simple: there are 5 steps. -1- Select the desired item, -2- Press the order button, -3- Complete the order form (email, address), -4- Verify personal information and confirm order and -5- Make the payment on the Paypal website. Where an item is not available on instant checkout, please contact us for more information.
Our email address is firstname.lastname@example.org or email@example.com.
A NOTE ABOUT CONDITION
Virtually all merchandise we offer for sale is used and unless otherwise noted should be assumed to be in very good or better condition, which means there may be signs of age or light wear. We try to note manufacturing flaws or unusual signs of wear whenever possible. All items sold are “As Is”.
All vintage electrical items, such as lamp bases, do not conform to modern safety standards (unless they have been re-wired, which will be stated in the description) . They are thus sold as collector's items. If they are intended for use, they should be checked by a qualified electrician and fittings that conform to current standards should be used. Anseta cannot be held responsible for any damage or injury caused, if these instructions are not adhered to.
Subjective and qualitative descriptions are just that. They are opinions and not meant to be a definitive description. These statements are made as personal impressions and an honest attempt to describe the item from a layperson's point of view. Again, due to the variety of items we sell we may not be aware of the standards within that collecting field. We welcome all emails and post whatever fresh information we feel is important. For subjective opinions, we do our best to provide quality pictures of the item. Use these to make a determination of the quality and condition of the item. What we think is fairly clean may not be what you think is fairly clean. What we think are bright colours may not be what you feel are bright colours. Look at the pictures! Again we welcome all emails and will attempt to answer them to the best of our ability. In the case that the Item is misrepresented under our terms, which is never intentional, we will be glad to refund your money including shipping costs back provided the item is in the same condition when shipped. We limit our liability to the price you have paid for the item, including shipping and the shipping costs back to us.
We currently use Paypal for payments. If you would prefer to pay using a different method (cheque etc), please e-mail us with details.
The e-mail address for forwarding payments is: firstname.lastname@example.org. As soon as we have received authorization, we will notify you that the item is being shipped. If you prefer to pay by cheque or money order, your item(s) will be placed on hold for 7 days pending receipt of payment, as soon as we receive your confirming order. Payment should be received within that time, otherwise the items will again be available for sale and your order will be considered void. In special cases and if payment is being mailed from overseas, this can be extended.
We will ship your order immediately upon receipt if you pay by money order, but cheques will be held until they clear - around 7- 10 business days.
The Weight shown is the weight of the article + the approximate weight of the packaging. For most of our packing we use bubble wrap, polystyrene chips and we often double box. This inevitably adds some weight and posting costs to the item. In the event that posting costs are lower than that paid for, we will refund the difference.
SHIPPING AND INSURANCE
Shipping and insurance charges will be furnished to you when we acknowledge your order inquiry. Orders are generally shipped via the French Postal Service or for larger parcels, FedEx.
Goods sent to the USA from Europe and vice-versa are subject to any or all of the following:- customs duty, excise duty, import VAT. We cannot be responsible should this be the case. We will do our best to advise you ahead of purchase, but this is also dependent on the size and value of the consignment.
We do NOT ship merchandise on 'approval' -- please be sure that you want an item before ordering and if you have questions about it, be sure that those questions are resolved before ordering. If upon receipt you have a problem with your purchase, please let us know via e-mail as soon as possible --- preferably within 3 days of its arrival. We are committed to resolving all issues to your satisfaction!!!
All items purchased from Anseta Pottery come with our complete satisfaction guarantee. If you are unhappy with your purchase for any reason, just contact us within 3 days of receiving the item.
In order to receive a refund, the item must be returned in the condition it was received. Returned items must be received by us within 10 days of the original receipt of purchase. All identifying labels must be fully intact.
In the unlikely event that damage or repair was missed on an item, all shipping charges will be included in your refund. Shipping charges are not refundable on pieces returned for crazing and other minor factory flaws such as surface scratches, grinding marks, kiln flaws, and stilt pulls. If any such factory conditions exist, and in our opinion are objectionable, they will be noted in the item description.